Synergy Resources recently held a series of VISUAL customer meetings in six cities throughout the mid-Atlantic region. The meetings reinforced Synergy Resources’ commitment to the VISUAL product and focused on a number of topics specific to the VISUAL community, including:
- an interactive assessment of each attendee's VISUAL implementation
- an exploration of VISUAL release 6.5.2
- an introduction to VISUAL Information Worker Extensions, a collection of add-on applications and services for enhancing the capabilities of VISUAL
- an overview of the services that we can provide to help you get the most out of your VISUAL solution
The meetings also gave us an opportunity to speak with many of you face-to-face, to listen to your concerns and learn from your comments. You can view all of the meeting hand-outs online by clicking here. To view a video recap of the customer meetings, click here.
The meetings were well-attended and the feedback we have received has been unanimously positive. Many attendees indicated that the meetings were good opportunities to network with other VISUAL users. Others enjoyed the implementation assessment session, which gave attendees the opportunity to speak with our staff about specific implementation issues (see below).
Based on your feedback, we're planning to incorporate user-presented success stories and case studies, longer Q&A and brainstorming sessions, and more hands-on activities in future customer meetings. Thanks to all for the constructive feedback.
Implementation Assessment
The implementation assessment workshop was a success. It gave attendees an opportunity to evaluate their VISUAL implementations and made suggestions for improvements. For those who were interested in our evaluation and recommendations, please provide us with days and times that would be convenient for us to contact you over the next few weeks. We look forward to the opportunity to help you maximize the benefits of your VISUAL system.
For Those Who Did Not Attend the Meeting
If you were unable to attend the meetings, you can still provide us with feedback and step through your own VISUAL implementation assessment form online.
To receive more information about all aspects of our products and services and to suggest topics for a future meeting, please click here to complete an online survey form.
To complete an implementation assessment online, please call us at 631-665-2050 to begin the process.
We hope you will join us the next time.
Raffle Winners
Each registered meeting attendee who completed the survey form at the end of the meeting was eligible for our raffle. We are pleased to announce the winners of the meeting raffle:
First prize - Harold Westra from Digitize Inc.
Second prize - Sima Shah from Trans World Marketing
Third prize - Keith Bulkin from The Johns Hopkins University Applied Physics Laboratory
The First prize winner will receive a $200 American Express gift card, plus a credit for 2 Synergy Resources online training classes.
The Second prize winner will receive a $100 American Express gift card, plus a credit for 1 Synergy Resources online training class.
The Third prize winner will receive a $50 American Express gift card, plus a credit for 1 Synergy Resources online training class.
Winners can contact Donna Lamontagne at 631-665-2050 ext. 123 to claim their prizes.
We want to thank those of you who were able to attend and encourage those of you who were unable to attend to join us next time. Plans are currently underway for customer meetings in other locations in the Synergy Resources territory, including upstate New York, Connecticut, and New England. Stay tuned for more information. If you have topics that you would like to see us cover in a customer meeting, please click here to complete our online feedback form.
We consider these meetings a valuable forum of communication within the Synergy Resources VISUAL community. We look forward to seeing many more of you in future customer meetings.
Customer Meeting Materials Online
All materials presented at the customer meetings are available online by clicking here. Please log in and click on the Support Center link at the top of the page.
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